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Privacy Policy

Last updated: April 12, 2026

1. Introduction

Eluvex Agency, a registered DBA of Mahmoud Atiyah operating out of Houston, Texas (“Eluvex Agency,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at eluvexagency.com, use our chat widget, or engage with our services.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide

  • Name
  • Email address
  • Phone number
  • Business name
  • Project details and budget range
  • Any other information you voluntarily provide through our contact form, chat widget, or direct communication

Automatically Collected Information

  • Browser type, operating system, and device information
  • IP address
  • Pages visited and time spent on our Site
  • Referring website or source
  • Cookies and similar tracking technologies (via Vercel Analytics and Google Analytics)

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Deliver our services and manage projects
  • Send project updates and transactional communications
  • Send promotional messages, special offers, and service announcements (only with your explicit consent)
  • Improve our website and services
  • Analyze website traffic and usage patterns
  • Comply with legal obligations

4. SMS/Text Messaging Consent

By providing your phone number and checking the consent box on our contact form or chat widget, you expressly consent to receive SMS/text messages from Eluvex Agency for promotional offers, appointment reminders, account notifications, and customer support. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. You may opt out at any time by replying STOP. Reply HELP for assistance.

Marketing consent is collected separately from transactional consent and is not bundled with any other agreement.

No Mobile Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

  • Service providers who help us deliver our services (e.g., Vercel for hosting, Resend for email delivery, GoHighLevel for CRM and communications, Stripe for payments, Google for analytics)
  • Legal authorities if required by law, regulation, or legal process
  • Business transfers in connection with a merger, acquisition, or sale of assets

We do not share your personal information with third parties for their own marketing purposes.

6. Cookies and Tracking

We use cookies and similar technologies to analyze site traffic and improve your experience. You can control cookies through your browser settings. We use:

  • Vercel Analytics — privacy-focused, anonymous usage analytics
  • Vercel Speed Insights — performance monitoring

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.

9. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Withdraw consent at any time

To exercise any of these rights, contact us at contact@eluvexagency.com.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy, contact us at: